As I was tra-la-la'ing through the merry garden of twitter, I ran across this paper and was struck by the similarities between what's proposed as a healthy prescription for academic libraries (this document may have to be opened, but it's well worth a quick look) and what Welch is doing come Dec. 31st. They don't call it a healthy prescription, but they could well have. The graphics and the reality are very easy to comprehend, and the issues are not unique to any one particular library. The quote surrounding the Harvard Library are quite telling. While everyone wants the best library at any cost, library users are actually extolling a new paradigm. One they may not be conscious about. Their habits, the rise of ebooks/elearning, the price of journals/books and how patrons use a library are all part of a fluid situation.

          Nostalgia and sentiment may be ever-present when we think of how our library will change. However, the new dynamics at work within education are here and now. They're very present, and though we may find them somewhat disagreeable, they need to be accounted for.

 

Alonzo LaMont

alonzo@jhmi.edu


 

 

 


Posted in: Hopkins Community  Tags:

                     It would seem that we've (Goddard and Welch) both charted the same course for the future, and we both have the same "departure & arrival time". I think they call that serendippity.

             Claire Twose, Public Health and Basic Science Informationist, and yours truly hosted a School of Public Health Town Hall meeting last week and we took a number of questions about the library. It's safe to say that there were those who hadn't heard about the status of the building, or our changes. And those that did weren't thrilled about it. However, what I came away with was mainly that people would miss the status of not having (as they saw it) a physical space, and the missing prestige and nostalgia factors associated with "losing" a library. 

          We did reiterate that no one was losing their library, but the shock of the new took precedent. Since the number of patrons coming into the building are so low, clearly students have (and have for some time) incorporated other areas around campus for study, quiet study and study/socializing. And they seem to have been doing those things for quite some time. I think a quote I ran across sums up the situation quite well:   

          "Budget pressures, dwindling patron traffic to the physical libraries, and the growth in the use of digital materials are all driving the decision to close the Goddard Space Flight Center Library at the main facility of the Goddard Space Flight Center.”  

           We don't expect everyone to understand the changes right away. However, a decision of this magnitude doesn't happen overnight. And, it's safe to say there will be a period of adjustment. But ultimately, our goal is to make services and resources better for patrons. No one is losing their library. In the future, perhaps patrons will realize how much more the library has to offer. 

 

Alonzo LaMont

alonzo@jhmi.edu

 

 


Posted in: Hopkins Community  Tags:
CommComm posted on December 5, 2011 18:38

A while back the library had ANOTHER survey and, just like last year, that means we had MORE prizes to giveaway. Random names were picked and 3 winners received Christmas early.

Leading off is all-smiles Aaron Schueneman. Aaron was "pickled tink" to win.

 

 

Dale Phelan got a friend to drive her here from Homewood in lickity-split time, she was overjoyed!

 

 

And from waaaaaaay over yonder in Bayview Erin McClure was surprised that her gift was hand-delivered (by Yours Truly) on a Friday afternoon.

 

 

This is easily the most FUN activity I do. People are always totally amazed that they actually won something. Admit it---if you received an e-mail claiming "you're the winner" we know that can't be true, right.


Posted in: Hopkins Community  Tags:

          I stumbled across this tweet and thought it'd help someone fighting their way through the academic wilderness........it's from the University of Colorado at Boulder, and it addresses what to do once your paper is done but wish you had a second set of eyes to enhance the landscape of your vision----here's what they prescribe.

         You can do the same thing here at Hopkins by utilizing the Informationist who's assigned to your Department.  Get the ball rolling by going to our homepage, and then clicking on the "Ask a Librarian" link (right at the top), the drop-down takes you to the Promised Land. No fuss, no muss.

Alonzo LaMont

alonzo@jhmi.edu


Posted in: Hopkins Community  Tags:
CommComm posted on November 28, 2011 21:46

         

          With the changes at Welch, a question we get asked often is “How ever will I be able to browse?”  Browsing online is possible in many, many ways, and below we list a few of our favorites.  The bad news:  if you like the feel or smell of paper, you will have to include the added step of hitting the print button.

 

Suppose you want to browse for:

Books by an author

Amazon.  Once you’ve found a work you recognize as being by your author, click on his or her name and this will pull up a list of all the books in Amazon with that author.

WorldCat Identities http://worldcat.org/identities/ . To see the most popular books by an author we like  this service. (e.g.,  http://worldcat.org/identities/lccn-n89-225241 -- for Dr. Nichols)

 

New books

Amazon, Barnes & Noble, Worldca http://worldcat.org etc.  Most search engines have a feature that lets you limit by year. Do a search for a topic or author and then limit your results to the current year. See this video for an example of how it works in the Johns Hopkins library catalog. Hopkins library catalog http://www.youtube.com/watch?feature=player_embedded&list=PL1DA5A2D1519D11D0&v=B_oRse_267c

 

Latest on my topic

Pubmed. A search in PubMed always returns it’s results by “Most recently added.” So, whenever you do your search, you’ll see the latest information on your topic at the top of the results list.

 

Current issues of a journal I know

On a familiar subject, physicians often know the relevant journals and the easiest thing to do is go to the website of the journal and search there. Many journals now offer a pre-print or articles in press service for very current articles on a topic. To stay up to date afterwards, many journals allow you to register your search for an alert service. The journal runs your search on a fixed schedule and if the results include new things they will email you those citations.

 

Introduction to a new subject

Google Scholar -- limit to current year. While Wikipedia is good for getting a general overview of many topics, it doesn’t always work that well for clinical questions. Google Scholar covers the medical literature and allows you to limit your results to the current year.

Google. Plain Google is good for pulling up media writing on medical treatments or issues. 

Questions or Comments? Feel free to send my way

Alonzo LaMont
alonzo@jhmi.edu

 


Posted in: Hopkins Community  Tags:

We're back for another go-round. The crackerjack team of Victoria and Alonzo are back. In this 20 minute podcast Victoria, one of our Clinical Informationists, and Alonzo tackle a few more pertinent issues of the day. Here's the timeline breakdown:


1) 1:00-5:00 minutes, Victoria speaks about the "average" daily duties and responsibilities she experiences----including the basics behind how she constructs search strategies & presentations. Most especially, she presents the ways she helps patrons avoid the 'kitchen sink" searching method, winding up with loads of citations and information they DON'T need.

 

2) At 5:00, I ask Victoria how she's gauged the mood and tone around campus surrounding the upcoming library changes.

 

3) 6:50, I asked Victoria what she felt were the most important needs of our medical community. What do they need most from a library resource.

 

4) 11:50 we address the foothold that Integrative Medicine has taken with medical institutions. The article that I mention is from the Atlantic and it addresses the success of Dr. Brian Berman and his Center with the University of Maryland. In our monthly newsletter I  posted an article that cited Dr. Berman ("the growth of quackademic medicine....")

 

5) 16:45, final thoughts the New Clinical Building Expo (lots of Hopkins organizations convened down in the Turner concourse) regarding the comments we received. Victoria and I shared an information table, but I wanted her take on the feedback people gave us about the Welch changes.

 

All those goodies are only a CLICK AWAY!

20111118 WML Podcast 03.mp3 (22.69 mb)

 

Catch our next December episode. Victoria will be my guest once again, and we'll see what's new on the educational, science and technology horizon.

 

 

Questions or Commments? Let me know if there's something you'd like us to cover, something you think deserves a little airplay. We'll do our best.


Alonzo LaMont

alonzo@jhmi.edu


Posted in: Hopkins Community  Tags:

          We're going world-wide. Who knew we'd become such news-breakers. This soon to be published article (you're getting the sneak peek) from EAHIL features an interview with Nancy Roderer, Blair Anton and includes passages from our last Welch podcast hosted by yours truly (Alonzo) with Nancy.

 

          Our next podcast should be available early next week. Victoria Goode and I will be back tag-teaming the latest news with our own brand of library savoir faire. Enjoy the interview below, the reality of creating a new service model comes across pretty clearly.   ---Alonzo LaMont

 

The closing of the Welch Library Building: interview with the Director, Nancy Roderer

Nancy K. Roderer1, Alonzo Lamont2, Blair Anton3, Oliver Obst4

 

1.Director of the Welch Medical Library, Baltimore, MD, USA

2. Communication Specialist of the Welch Library, Baltimore, MD, USA

3.  Associate Director, Clinical Informationist Services, Welch Medical Library, Baltimore, MD, USA

4. Central Medical Library, University and Regional Library, Münster, Germany

Contact: obsto@uni-muenster.de

 

Abstract

Recently, the Welch Library made it into the news, because of their bold move to close  their doors  on December 31st. The reactions among patrons and librarians have been mixed. The Journal of EAHIL interviewed Nancy Roderer, Director of the Welch Medical Library, to learn more about the reasons behind the changes and share this information with libraries facing similar changes.

Keywords: medical library, library future, informationists

 

The William H. Welch Medical Library serves the information needs of faculty, students & staff of the Johns Hopkins Medical Institutions, comprised of the Schools of Medicine, Nursing, and Public Health and the Johns Hopkins Hospital and its affiliates, working with those units to advance research, teaching, and patient care. Notably, the number of library users in this research and clinically intensive setting includes more faculty than students.  The overall budget of the library is about 8 million US Dollars (personnel costs 42%, collection costs 38%, and physical plant operations 12%) and is provided mainly by the three Schools and the Hospital. The Welch Library has about 50 staff members and is located in Baltimore, MD, USA (1).

 

 

Address for correspondence:  Dr Oliver Obst, Central Medical Library, University and Regional Library,  Albert-Schweitzer-Campus 1, Geb. A11, 48149 Muenster, Germany.

Tel: +49251.83-58550 Fax: +49251.83-52583. E-mail: obsto@uni-muenster.de    

 

 

 

Recently, the Welch Library made it into the news, because of their bold move closing their doors as of December 31st. The reactions among patrons and librarians have been mixed. A professor and five decade user of the library wrote a piece in the Hopkins Medicine Magazine about what has been gained and what lost in the name of the progress (2, 3). The Journal of EAHIL interviewed Nancy Roderer, Director of the Welch Medical Library, to learn more about the reasons behind the changes and share this information with libraries facing similar changes.

 

Q: Please tell us about the major changes coming to the Welch Medical Library.

Nancy: I’m happy to do that but first I should mention that many things are staying the same. The tradition of Welch serving people wherever they are with the emphasis on online services and librarians continues. But you ask what is changing, and the biggest change is that we are closing the building to the public as of the end of this year.

 

Q: What you would say specifically brought these changes about?

Nancy: The library does an ongoing review of services to make sure that they are as cost effective as possible, and with these reviews there have been many changes in the library over the decades. What we have seen for some years is very large increases in the availability and use of online materials and more use of our informationist (embedded librarian) services.  At the same time, use of the physical building and circulation of print materials have gone down.  A kind of tipping point came last year.  Here are some numbers that capture what was happening: on an average day, there were 104 people walking through the doors of the physical library, there were 40 people checking out books and there were 35,000 articles downloaded. These data certainly support putting our emphasis on delivery of online materials and support of online use.

 

Q: Do you really feel the changes will make the library better?

 

Nancy: Yes. The costs that we save by closing the doors of the library can be redirected to collections and services to make them even better. Online check-out and delivery of materials makes these services better, allowing books and reserve materials to come to the user rather than the user having to come to them. In addition, our Informationists* work with their departments on site, holding office hours, attending meetings, and giving classes.  (*See box below)

 

Q: I think most patrons would like that aspect of the library coming to them.  When did you first think of closing the physical library?

 

Nancy: We did a long range planning study in 2001-2002 that involved talking with users and envisioning what services should be like when the bulk of what was needed could be provided electronically.  We selected 2012 as that year, and began to work toward it.  That first study and a later action plan can be found under http://www.welch.jhu.edu/about/management.html.

 

Q: What has been the most difficult aspect of these changes coming about?

 

Nancy: Well, the answer to that question changes over time.   As I said before, we have been in the process of thinking about this and planning for it for the last ten years. But as we come close to the closing of the physical library doors, I think what I am most struck by is the complexity of the library and the things that we need to review to make sure that everything will be in order as of January 1st. So we are very focused on having as smooth a transition as we can for all of our users and that requires a lot of project planning and scheduling and synchronization of events.

 

Q: Please provide an example why the complexity of the closing is higher than thought?

 

Nancy: Libraries have many detailed procedures, and we have had to review all of them for possible changes.  One example is that spouses/significant others of faculty can have library privileges, but getting them previously required coming physically to the library.  It will now require filling out a form on our web site. 

 

Q: The closing is such a huge event. What have been some of the reactions you received?

 

Nancy: Most reactions have been neutral or positive. More have been in the neutral category because if you have been using the library online, it doesn’t make very much difference to you. This is not to say there haven’t been some concerns and some anxiety on the part of people who have used the physical library.  Understandably, there is also some nostalgia about the end of the era of the physical library building.

 

Q: You have closed a number of branches over the last seven years, and ending services in the Welch building as the last step in that process. Will Welch continue serving patrons at other physical service points?

 

Nancy: After the closing, there will be five locations where students can access reserve materials and pick up and drop off print books that they have requested. (Faculty and staff have the books delivered to and picked up from their offices, but students do not have offices.) In our original planning study we talked about digital resource use and Informationist services, but thought that we might have small library areas around campus – we called them “touchdown suites”. Over time, it became clearer that we did not really need those to work with the faculty and the students.

 

Q: Most people access the library online and electronically. Students’ habits are changing in terms of their study habits and their social habits and they want to combine the two.

 

Nancy: Yes, the study habits of students have most definitely changed, and many are attracted to the new “perks” now available with studying in some places. They like to incorporate e-mail, snacking, and more social interaction along with their library experience. “Quiet time” is almost an equal partner with social media. The design of the Welch Library (we have one large study room, a computer room and many study carrels that can only accommodate 1-2 students) does not afford users the opportunity to gather in groups. They tend to opt for the coffee houses and other study spaces around campus that offer more environmental stimulation.

As an example, during a fire drill last week, I had the opportunity to talk to a nursing student who had being studying in the building, and I told her about the library closing.  She expressed concern first, and so I began to tell her about the other study spaces that were available on campus. Once she was informed that she could still have a place to study, she was fine. I understand the anxiety when her accustomed place for studying is closing. Students in the Schools of Nursing and Public Health have excellent study space in the buildings where their classrooms are, and the MD students in the School of Medicine also have excellent study space in the new Armstrong building.

Also, I remember the evolution of the telephone. Do you remember when telephones were attached to the wall and when the headset was attached to the body and pre cell phones? There have been considerable changes in that arena with some anxiety at each stage, but what has resulted is a much more effective instrument.

 

Q: Yes, I remember very specifically thinking when I first saw cell phones that I wanted my phone attached to something. In conversations with people at Hopkins, what are their concerns, or is there some greater circumstance that they foresee happening?

 

Nancy: Well, they often start with “Where will people study?” That is a common question. I think the next one that get’s asked is “What will happen to the staff?” There have been rumours that if the library is ending public services from the building, the staff will be without jobs. But that is not the case, since there is still much work to be done.  The third question I get is: “What will happen to the building?” It would nice to know the long term answer to that, but we don’t yet.

 

Q: What will happen to the physical interior of the building? What kind of changes, or is there a new design in place?

 

Nancy: We have a number of conceptual designs for the building, but we have not settled on one yet. We do know that the Institute of the History of Medicine and the its library will stay in place, probably forever, and that the West Reading Room with its wonderful paintings will stay in place and will be an even better venue for events. In the short run, the building will be used to house all the library staff. We can’t fit all library staff into the building now, but we will be able to after January.

In the long run, a promising  plan for the building is to make it a center for graduate medical education, for the PhD programs in the School of Medicine that are currently growing out of  the buildings behind the library.  A second proposal is to make the building an orientation and history center for the campus, something that it does not have now.

To summarize, the library exists to support the information needs of its users, and that will not  change. The way in which we do that   will change, and it changes in much the same way as everything around us changes: as communication changes, as education changes, as networking changes.  All of those things have been affected by technology over a number of years, and will continue to change. The library is just the same. What we know from our patrons is that they put an enormous importance on getting the information they need, and an enormous importance on getting it quickly and conveniently. So we are always working to get them the information they need more quickly and more conveniently, and this is another step in that direction. It is a journey we have made with our users. As they have adopted new technologies, so have we. We have tried to stay a step or two ahead of them. It is a journey that will continue.

 

Q: Other people have mentioned before that the closing is a very bold move and other libraries are undergoing changes in terms of downsizing, but yet I get the sense from you that you are very confident about the library’s future?

 

Nancy: Yes, I am. The circumstances that make it the right thing for our particular library and this particular point are quiet compelling.  I should note that that doesn’t mean that it is the right thing for other libraries, but it is the right thing for us, I believe.

 

 

The interview was put together from the 2nd edition of the Welch Library Podcast (Interviewer: Alonzo Lamont, Communication Specialist of the Welch Library) (4) and a written interview in November 2011 (Interviewer: Oliver Obst).

Received 09.11.2011  Accepted 16.11.2011

 

References

1. http://www.welch.jhu.edu/about/management.html

2. http://www.thedigitalshift.com/2011/10/research/major-medical-library-closing-its-doors-to-patrons-and-moving-to-digital-model

 3.http://www.hopkinsmedicine.org/news/publications/hopkins_medicine_magazine/fall_2010/lost_in_the_stacks_no_more

3. http://blogs.welch.jhmi.edu/post/Welch-Library-Future-and-Podcast-with-Nancy-Roderer.aspx

 

 


Posted in: Hopkins Community  Tags:
CommComm posted on November 15, 2011 19:43

          Yesterday from 10:00 - 3: 00 pm Victoria Goode and I staffed an information table at the New Clinical Building Expo down at Turner Concourse. The event was packed, especially around lunch time. We provided information about the upcoming changes to Welch and spoke to close to 80 people who had specific inquiries, and many, many more who just wanted to share a moment talking about their own personal relationship to the Welch Library.

 

          We had anticipated a little backlash, but actually received only a half-hearted frown or two. After we presented some patron numbers, and the amount of online journals that are downloaded (about 35,000 a day), everyone just nodded in agreement. As in theatre, the audience is usually smarter than you think. All the attendees seemed very aware of current trends regarding information retrieval, and most everyone mentioned that they didn't really need to come into the building. There was a little nostalgia, (no full-blown kumbaya moments, just a sigh or two) but our situation was largely greeted with mutual understanding.

 

          I mention all this as I've stumbled across yet another libraries-in-transition article, the first sentence really says it all. It seems as though "Libraries and mobility" have become the holy grail of buzzwords. The chief sentiment from yesterday that I heard over and over was that people would miss "browsing".

 

          I have to admit that I love browsing as much as anyone. It's what I associate with a library or a bookstore. You arrive at each destinaton willing to be swayed this way or that way----your interest's have the luxury of deciding which direction to take. You experience the breezy laissez-faire to go here, go there, and you can cruise the boulevard of ideas in no particular hurry. 

 

         Browsing is still possible. But in the realm of medicine, that luxury is now at a premium. Most especially for generation Y,  (or whatever generation comes before yours or mine) browsing now usually pertains to an app, a gadget, a social media platform or involves some sort of sharing. You read it one place, click, there it is at another.  

 

          Just something to consider. Thanks to everyone who stopped by the Welch table. You brought much good cheer. Hope we did the same for you.

 

Alonzo Lamont   

alonzo@jhmi.edu 

 

  


Posted in: Hopkins Community  Tags:
CommComm posted on November 10, 2011 20:08
Here's all you need to know about our upcoming changes. We've tried to address all the potential inquiries about our January transformation. Essentially, we've done our best to answer all the issues surrounding "I used to be able to do this, now that those services have changed what will I do?" Need a quiet study space around campus? How about your printing/copying needs? Book delivery? Take a look, we're pretty sure we've covered all the bases. Alonzo LaMont

Posted in: Hopkins Community  Tags:
CommComm posted on November 1, 2011 17:38

          As October falls away and November props open----(bringing us closer to December 31st)----I thought it beneficial to review a little more commentary about the Welch Library closing. Here are several thoughtful pieces, one comes from the Library Journal and the other written by Hopkins' very own Simeon Margolis, a professor of medicine and biological chemistry, titled "Lost in the Stacks No More".

          They both illustrate points that come to mind when you think of our transition from the reliance on a physical space, to a more robust online presence. A presence that already draws many more patrons than the building, and stands to increase exponentially with the coming changes. Yes, nostalgia and the tradition are a thing to behold. It seems as though everyone has a past story, a warm remembrance. However, if there's one definitive surrounding science and medicine, it's that they're constantly fluid. Yesterday's big reveal, is today's "what's next".  There's a reason the phrase "the shock of the new" was created. Ultimately, the logic for our changes is illustrated by the heading in Dr. Margolis' article. Something will be missed, but something will be gained. 

          Last week I hosted information tables at a variety of places around the east baltimore campus. We were there to promote "Open Access Week," and had a few promotional materials along with information about the Library changes. The patrons who stopped to talk about Welch all had the same reaction. Yes there was the surprise that the physical space was being de-emphasized, but most fell back onto "oh, but we still have access right?" They accepted the trade-off, and moved on. And there you have it. Missed........gained. For some it won't be that simple. On another post I mentioned that old rituals never seem to fade. But there's no reason they can't be replaced by new ones.

 

Alonzo LaMont     


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